What Hill's Pet Nutrition leaders say about us
  • Vitaly Andreev
    #Hill'sIQ, PhD in Biology, Associate Professor, Deputy Head of the Veterinary Channel, Hill's Pet Nutrition
    We reached more than 10,000 people — company and distributor staff, veterinary professionals, and consultants. The Hill'sIQ game made it fun to learn the full range of foods and their nutritional profiles. The main result was deeper knowledge of Hill's products and their ingredients, and more confidence in their quality. That meant more confident recommendations and higher sales
How the project grew
My name is Vitaly Andreev. I hold a PhD in biology, and I’m an associate professor. At Hill's Pet Nutrition, I was Deputy Head of the Veterinary Channel.

We originally designed the project as a kind of follow-up to reinforce product knowledge among new Hill's and distributor employees some time after in-person seminars or special online courses. But once we saw how well it worked, we expanded its reach and went deeper, adding questions of varying difficulty for veterinary professionals to highlight what sets therapeutic diets apart. Later, the project added questions for pet store staff, breeders, students, and others. It made it fun to learn the full range of foods and their nutritional profiles.

Results
Before this project, the only way to talk about our foods was through in-person seminars and conference talks, which made it impossible to reach specialists at scale across different channels.

In total, we reached more than 10,000 people across all groups. The main result was deeper knowledge of Hill's products. Understanding the ingredients and trusting the quality made recommendations easier, which led to higher sales and more recommendations.

I remember that after we presented the game internationally, I came across an online quiz with my own questions translated into English — and nobody had even asked me! In 2019, our project won the first YCMAD award in Russia for outstanding achievement at the company level.

Working with Evgeni and his team was easy: every question was handled quickly, updates and changes shipped on reasonable timelines, and the admin panel was easy to navigate, so we could manage processes and run analysis efficiently.
More testimonials
Sergey Fokin
SFA, Head of Sales Development
One of the most noticeable business results of the rollout was saving up to 30% on promo investment, because we could now quickly change promo mechanics and manage how they were executed. On top of that, we could finally get an objective view of our distribution coverage and how our products looked on shelves, especially in remote regions. The automation also helped us pull reports from different systems into one place, which made analysis much simpler and faster …

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Alexander Torba
PlanetaHills, PhD in Biology, Head of Veterinary Affairs, Hill's Pet Nutrition
The main idea behind Planeta Hills was to build vets’ loyalty to the company’s products. To do that, we needed to let them try the products and buy them for their own pets at special prices. We onboarded 7,000 users to the platform and saw a real increase in recommendations for our products...

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Igor Dobrelya
Loyalty, Pet industry expert, Russia
Rolling out the breeder loyalty system was a breakthrough for the business. Sales grew by double digits, and the share of recommendations grew twelvefold — from 1% to 12% in just five years — which had a major impact on the company’s success. Digitized recommendations showed how they drive sales in other channels: customers who got a recommendation from a breeder later bought the same product wherever it was most convenient for them …

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“We’re open to new partnerships and confident our experience can help your company reach new heights.”
Evgeni Dokuchaev
Founder, Automatica Field1